Frequently Asked Questions
Everything you need to know about Custom Shine.
What is FAQs?
An FAQ page is designed to address the most common questions customers or users have about a product, service, or topic.
What is car detailing and how is it different from a regular car wash?
Car detailing goes far beyond a simple wash. It’s a comprehensive, deep-cleaning process that restores and protects every surface—exterior and interior. We decontaminate paint, polish, correct imperfections, steam-clean seats, protect surfaces, and ensure your vehicle looks like new.
How long does a detailing service take?
The duration depends on the vehicle type, its condition, and the package you choose. A full detailing service can take 4 to 8+ hours for average-sized cars. Larger vehicles like trucks, caravans, or heavily soiled ones may require more time.
How often should I detail my car?
For optimal maintenance, we recommend a full detail every 2 to 4 months. However, this can vary:
– Daily drivers or cars in harsh conditions: every ~2 months
– Occasional use or garage-kept: every 4 months
Regular lighter washes and protective coatings in between can prolong results.
Do I need to remove personal items from my car before detailing?
Yes, please. Remove valuables or personal items to allow us full access. We do our best to secure your belongings if left inside, but we prefer a clear cabin to deliver the best outcome efficiently.
Does detailing damage my paint?
Not when done correctly. At Custom Shine, we use industry-standard techniques and premium products. We perform unclogging, clay bar treatment, and polishing carefully to avoid harming the paint. Our team knows how much abrasion is safe.
Can you remove stickers, decals, or adhesive without damaging my paint?
Absolutely. We offer safe sticker removal using heat, adhesive-safe solutions, and expert techniques to lift decals without scratching, peeling, or harming your vehicle’s finish.
What protection options do you offer (exterior & interior)?
We offer a range of protection services:
– Paint protection (ceramic coatings, sealants)
– Interior protection (fabric, leather, vinyl guard)
The right coating helps block UV rays, stains, and general wear.
Do you detail trucks, caravans, and off-road vehicles?
Yes, we specialise in truck detailing (small/medium), caravan detailing, and off-road vehicle detailing. We have the tools, experience, and techniques for these larger vehicles.
How do I book a service and is a deposit required?
You can book via our website (Booking page), call (03) 9783 1222, or email frankston@customshine.com.au.
What if my vehicle has unique or custom features?
No problem. Let us know when booking, and we’ll prepare accordingly—whether you have custom wraps, decals, lifted suspension, or special trim. Our team adapts to unique needs safely.